Privacy Policy

prilenthova is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We collect information that you provide directly and information automatically gathered through your use of our services.

• Personal identification information including name, email address, phone number, and mailing address when you contact us or engage our services.
• Property information you provide for analysis purposes including addresses, property characteristics, and related documentation you submit for assessment.
• Communication records including emails, phone call notes, and meeting documentation related to consultation services we provide to you.
• Technical information automatically collected through website use including IP address, browser type, device information, and pages visited for website functionality and security.

How We Use Information

Your information is used to provide professional services and maintain our business operations effectively.

• Providing property market analysis and consultation services you request, including preparing reports and conducting research specific to your needs.
• Communicating with you regarding your inquiries, service requests, appointments, and delivering reports or consultation outcomes to you.
• Improving our services and website functionality based on usage patterns and client feedback while maintaining confidentiality of individual client information.
• Complying with legal obligations including tax requirements, professional standards, and responding to lawful requests from government authorities when required.

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on the following legal grounds.

We process your information primarily based on contractual necessity to deliver the consultation services you engage, legitimate business interests in operating our practice and improving services, legal obligations we must fulfill under Australian law, and consent you provide for specific uses of your information.

Information Sharing

We limit information sharing to specific circumstances necessary for service delivery and legal compliance.

• Service providers who assist our operations including data storage providers, technical support services, and professional advisors, all bound by confidentiality obligations similar to our own commitments.
• Legal and regulatory authorities when required by law or to protect our legal rights, comply with legal processes, or respond to government requests.
• With your explicit consent in circumstances where you authorize us to share information with third parties for purposes you specify and approve.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include secure data storage systems, access controls limiting who can view information, encryption for sensitive data transmission, and regular security reviews. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security of your information.

Your Rights

Australian privacy law provides you with specific rights regarding your personal information that we hold.

• Access your personal information we hold and request copies of data we maintain about you, subject to certain legal limitations.
• Request correction of inaccurate or incomplete personal information we hold about you to ensure our records remain current and accurate.
• Request deletion of your personal information in certain circumstances, though we may need to retain some information for legal compliance or legitimate business purposes.
• Object to or restrict certain processing of your information where you have grounds relating to your particular situation under applicable law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance functionality and analyze usage. These include essential cookies necessary for website operation, analytics cookies helping us understand how visitors use our site, and preference cookies remembering your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post updated versions on our website with the revision date. Continued use of our services after changes indicates acceptance of the updated policy.